Privacy statement

Privacy policy
We highly value your trust in choosing for your online hotel reservation. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details (including your credit card details).

These privacy practices apply to all services (obtained or made available via the Internet or via any other platform or device (hereinafter the Website)).

Information collection
When you make a reservation for a hotel (or any other type of accommodation), you will be asked to complete online forms providing: your name, (home or office) address, (business or private) email address, (cell, home or office) telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available, reservation preferences and smoking preference. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you).

Disclosure of personal details
For our services, we shall collect for the following purposes the following information:

Reservation orders: For the purposes of completing your booking and save for disclosures required by law, criminal investigations, subpoenas or court orders, we will only disclose your name, contact details and the credit card details to the relevant hotel with which a booking is made. However, please note that from time to time, we may use third party distributors which provide certain services and functions for and on our behalf. These third party distributors may have access to (part of your) personal information in order to perform their services and functions, but are subject to a confidentiality obligation pursuant to which they cannot use, share or disclose the information for any other purpose.

Surveys: By completing a booking, you agree to receive an invitation email to complete our review form which we will send to you immediately after your stay at the hotel, which can be completed anonymously. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.

Newsletters and other information: After making a reservation with you'll be subscribed for our newsletter automatical. If you no longer wish to receive our newsletter and other promotional communications, you can simply click on the unsubscribe link.

Visitor's registration, logging and use of cookies and web beacons: For (improvement of) our service and product, we use (temporary and persistent) cookies, authorized third party cookies, web beacons and/or other technologies to collect non-personally identifiable data and to track browsing behavior and for specific or tailor made offers or advertisements and monitor and record the visits and use of our website(s).

In order to understand how people use our website and for marketing analysis and quality improvement purposes, we collect, record, process and use on an anonymous basis various data and information, such as the total amount of transactions, viewed web pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of (mouse) clicks on a given page, mouse movements, scrolling activity and the (search) words you use and the text you type while being on and using our website (the Data).

About cookies and web beacons: Cookies are text files stored in your computer, either temporarily or continuously on your hard drive. Cookies are used for authenticating, session tracking (state maintenance) and maintaining specific information about the use and users of our website, such as site preferences or the contents of their electronic shopping carts. Cookie files may also be placed in your computer by our trusted third-party advertising companies for the purposes as set out in this paragraph. The data collected by these cookies are completely anonymous. If you prefer, you can delete all cookies that are already on your computer's hard drive by searching for files with cookie in it and delete it and for the future, you can edit your browser options such that (future) cookies are blocked; however, please note that if you do this you may not be able to use the full functionality of our website. For more information about (the use and decline of) cookies, please visit:
Web beacon consists of a small string of software code that represents a graphic image request on a Web page or email. There may or may not be a visible graphic image associated with the web beacon and often the image is designed to blend into the background of a Web page or email. Web beacons can be used for many purposes - including site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalization. Web beacons used by collect only anonymous data.

Protect and safeguard your online privacy
Please note that, in accordance with European personal data protection laws, strict security procedures are observed within to prevent personal data misuse and unauthorized access.

Protect and secure your credit card information
In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures. For example, your credit card information is transmitted to us through a secure server protocol, which encrypts all your personal and credit card details. The encryption method used is the industry standard Secure Socket Layer (SSL) technology.

Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorized employees are permitted to access personal information for performing their duties in respect of our services.

Our server and network are protected by firewalls against unauthorized access and we have intrusion detection systems that monitor and detect unauthorized (attempts to) access to or misuse of our servers.

TRES BVBA is the responsible party for the processing of the personal data. TRES BVBA is a private limited liability company, incorporated under the laws of Belgium and has its offices at Ezeldijk 14, 3290 Diest, Belgium.
If you have any suggestions or remarks about this privacy statement, please send an email to:

Search your accomodation