Info

COVID-19

Golden rules

  1. Get vaccinated

  2. Wear a face mask

  3. Wash your hands regularly

  4. Do you feel ill or do you have symptoms? Stay home and contact your GP

  5. Test yourself

  6. Go outside

  7. Limit social contacts: a group of five is safer than a group of fifty

  8. Ventilate indoor areas

  9. Maintain a safe distance

  10. Keep it safe while travelling, too

Tourism

Please note that face mask is mandatory in the public indoor areas.

Covid Safe Ticket is mandatory in all pubs and restaurants.

covid letters in round wooden circle blocks

What travel-related measures are in place when traveling/returning to Belgium from abroad?

  1. Check the measures in your destination country Each country may impose different measures on travellers. Make sure to inform yourself about the measures that apply in the country of your destination, but also in the countries through which you will be travelling. Before your departure, consult the website www.reopen-eu.be or the website of the FPS Foreign Affairs www.diplomatie.belgium.be, where you will find the latest travel advice per country. Register your trip at TravellersOnline. That way, we will be able to assist you more quickly if you need any help while abroad.

  2. Check which COVID certificate you have at www.covidsafe.be. In principle, you have applied for this before you left. There are three types of certificates:

  • A vaccination certificate proves that you have been fully vaccinated against COVID-19. You are fully vaccinated 2 weeks after your last vaccination dose. From 1 September, vaccination certificates from non-EU countries will also be accepted in Belgium under certain conditions, pending their equivalence agreement with the EU.

  • A recovery certificate shows that you have recovered from COVID-19. You have a positive PCR test result no older than 180 days and you no longer need to isolate.

  • A test certificate is proof of a negative COVID-19 PCR test result. This test should be less than 72 hours old.

We take the government measures as a guideline, here is a small reminder:

icon distancing

Distancing

Maintain the physical distance of 1,5m.

icon wash hands

Wash hands

Wash your hands regularly.

icon mask

Mouth mask

It is recommended to wear a mouth mask.

icon stay at home

Illness?

If you are ill, you should stay at home.

icon sneeze elbow

Coughing and sneezing

Cough or sneeze in the elbow or handkerchief.

BE-HOUSING takes the following measures to ensure that your stay runs smoothly and safe:

  • You can check-in (social distance proof) after completing the online check-in.

    • Our reception is currently only open from 4 pm to 6 pm to limit physical contact. Our residence managers will remain available for you by telephone.

    • Before arrival, an express check-in mail will be send to you, containing the access codes to the building and the keybox. In the keybox you will find an envelope with your name.

  • It's necessary to complete all payments online on our website. We have several payment methods like credit card, maestro or iDeal. We do not accept cash.

  • Disinfection gel is provided in our offices.

  • Breakfast is possible for the following residences:

    • Mechelen: Breakfast package in the room

    • Bruges & Blankenberge: Breakfast buffet

    • Brussels South: Breakfast in the room

    • Brussels expo en Leuven: No breakfast possible yet

Cancellation or modification of your reservation

All requests to modify or cancel a reservation must be sent to the central email address sales@be-housing.be.

Cancellation policy may apply to changes or cancellations.

What are the cancellation conditions?

If you have chosen a booking at a refundable rate, the cancellation or modification is free of charge up to 1 day before arrival.

If you have chosen a non-refundable booking, your reservation cannot be changed or cancelled.

If you want to be sure that you can modify or cancel your reservation at any time up to 1 day before arrival, choose a refundable rate.

Try to book your stay in time to secure your reservation. 

Some rules regarding the cleaning and repairs in your room:

  • Please leave the room when your flat is being cleaned.

  • Our technical team is not permanently present in the residences. For urgent technical defects, you can always contact the residence manager who will look for a solution. The residence manager’s telephone number is always posted in the lobby next to the reception. For less urgent matters, you can contact sales.

Be-Housing advantages

  • Most accommodations are equipped with their own kitchen/kitchenette, which makes social distancing a little easier.

  • In our courtyard you can enjoy the fresh outside air.

  • All our residences are under the permanent supervision of a residence manager. He or she is available day and night for any emergency.

  • You can quickly and easily make changes to your booking through our online portal.